- Customers can log returns and purchase a discounted return label directly on the exchanges and returns page at https://www.chicknlegs.com/pages/exchanges-and-returns.
- Returned items must be in like-new condition, unworn, and have the tags attached.
- Items that have been worn, stained, damaged, or have the tags cut off will fail inspection and will not be accepted for a refund.
- For items that fail inspection due to damage, an exchange or store credit may be offered instead of a refund.
- ChicknLegs covers the shipping costs for the new exchanged items being sent back to the customer.
- Returns are not accepted for sale items, but they can be exchanged for a different item or size.
- For exchanges involving a non-sale item being swapped for a full-price item, the customer may be charged for the price difference.
- Exchanges are not accepted after the 180-day (6 months) return window has passed.
- Once a return package arrives at the office, the warehouse team takes approximately 3 to 5 business days to inspect items and approve the exchange or return.
- Refunds may take up to 10 days to post to the customer's account, depending on their bank.
- Store credit is issued as a digital gift card with no expiration date.
- For manual returns, customers should ship packages to ChicknLegs, 231 E Johnson St, Suite G, Cary NC 27513, and include their name, email, phone number, shipping address, the item returning, and the item needed.
Jun 15, 2026